FAQ

  • Do you ship internationally?
    • Yes, we ship across the globe. International shipping rates are calculated upon checkout. Transit times vary depending on location. Typically between 7-21 days.
  • How can I track my order?
    • Once your order ships you will be sent tracking information via email. 
  • When will my order ship?
    • Orders are usually processed and shipped within 1-2 business days.
  • How long will my order take once it ships?
    • Standard ship times for domestic orders can be anywhere from 2-6 business days, depending on location. Expedited shipping options are available upon checkout.
  • Can I return or exchange my order?
    • Yes, we accept returns on new and unused items. If you received the wrong item or a defective product, we will send a replacement item free of charge. Returns (free of defect/error) will be subject to a $7 charge (return shipping + processing). 
    • Please contact us at help@fan.supply should you want to process a return within 21 days of purchase. Returns beyond 21 days of purchase will not be accepted.
    • Please note that we do not accept returns on international orders, please be mindful of this fact when placing your international order.
  • How can I cancel my order?
    • We can only accept and process cancellation requests on pending orders that have yet to ship. If your order is still pending and you would like to cancel, simply contact us with your order details and we’ll issue you a full refund.
  • How can I get in touch with you?
    • Feel free to email us at help@fan.supply. We’ll respond to your inquiry as soon as we can — typically within 24 hours.